Client Care

Welcome. If you’re here, you’re not a “customer” to me. You’re a client.

Velcryn Gems isn’t a warehouse. It’s a small studio, a collector’s vault, and a very intentional kind of obsession. Most of what you see here is one of one. Not “limited edition.” Not “restocking soon.” One stone, one piece, one decision that gets to be yours.

That also means I don’t want you clicking Buy in a fog of uncertainty. I want you to know what you’re choosing, why it works, how it wears, and what it will hold up to in real life. I want to learn what you’re drawn to, what you’re building, what you’re marking, what you’re protecting. The relationship is part of the work.

So this page isn’t a complaint box. It’s a doorway.

Use it to ask about an order, talk through a stone you can’t stop thinking about, or start a commission. Bring your questions, your budget, your timeline, your “I don’t know what I want but I know how I want it to feel.” That’s normal. That’s half the magic.

If you’re reaching out about custom work, give me the practicals (ring size, metal preference, budget range, timeline) and the intention (what this piece is for). If you’re reaching out about an existing order, include your order number so I can move fast.

I read every message myself. This is a business of one. I’ll reply within one business day for most inquiries. Custom requests can take a little longer because I actually think before I speak.

Wild concept, I know.